Frequently Asked Questions (FAQ)

1. How long does shipping take?

Germany: 2–13 working days after receipt of payment
EU countries: 8–15 working days
Please note that delivery times may vary depending on the shipping provider, holidays, or unforeseen events.

2. What are the shipping costs?

Shipping costs are displayed at checkout . They depend on the delivery address, the size and weight of the package, and the chosen shipping method. We currently offer free shipping on certain items.

3. Can I return or exchange items?

Yes! We accept returns within 30 days of receipt.

Free return shipping
No restocking fee
No items are excluded from exchange.
Contact us at info@lyneaaya.com , to initiate a return. Returns should be sent to:
Lynea Aya, Hofmühlstr. 26g, 83071 Stephanskirchen, Germany

4. Which payment methods can I use?

We accept:

Credit and debit cards: Visa, Mastercard, American Express
PayPal
Shop Pay, Apple Pay, Google Pay
Bank transfer / prepayment (Germany & EU)

5. Is there a warranty on the products?

Yes, statutory warranty rights apply. If an item arrives defective or damaged, please contact us immediately at info@lyneaaya.com so that we can investigate and resolve the problem.